Frequently Asked Questions
Find answers to common questions regarding flight bookings, our £30 low deposit scheme, baggage allowances, date changes, and ATOL financial protection.
1. Are my flights and holiday bookings financially protected?
Yes, absolutely. All flights and flight-inclusive travel packages arranged through FlyBeep are fully protected under our ATOL and IATA accreditations. When you book with us, you receive complete financial protection and peace of mind.
2. How does the £30 deposit scheme work?
You can lock in your flights with an initial deposit from just £30 per person at the time of booking. The remaining balance can then be paid in flexible instalments or settled in full prior to ticket issuance and departure.
3. What payment methods do you accept?
We accept major debit and credit cards (Visa, Mastercard), secure online bank transfers, and UK Faster Payments. All transactions are processed securely in GBP with no hidden card surcharges.
4. How much baggage allowance is included in my flight quote?
Baggage allowances depend on the specific airline, fare type, and route booked. Most long-haul international flights include generous checked baggage (typically 2 bags up to 23kg each for African routes). Our flight consultants will confirm your exact baggage allowance before you confirm your booking.
5. Can I make changes to my flight dates after booking?
Yes, changes can be made subject to the airline's fare rules and ticket conditions. Any date changes may incur airline change fees plus any fare difference applicable at the time of rebooking. Please contact our support team as early as possible to discuss available options.
6. When and how will I receive my e-tickets?
Once your booking is confirmed and payment has been processed, your official airline e-ticket and booking confirmation will be dispatched directly to your registered email address within 24 hours.
7. What travel documents do I need before flying?
All passengers must hold a valid passport with at least six months of remaining validity from your return travel date. Depending on your destination and nationality, you may also require an entry visa, transit visa, or yellow fever vaccination certificate.
8. Can I request specific seat selection, extra legroom, or special meals?
Yes. We can submit advance requests for dietary requirements (e.g., Halal, vegetarian, kosher, child meals), wheelchair assistance, and seat selections with the airline on your behalf.
9. Do you offer discounts for group bookings or families?
Yes, we specialize in group travel for 10 or more passengers travelling together, as well as family bookings. We negotiate bespoke group fares directly with our airline partners to offer substantial savings.
10. What happens if I need to cancel my booking?
Cancellation terms depend on the airline's fare conditions and whether your ticket is refundable. In the event of an airline-initiated cancellation or schedule change, we will assist you in securing a full refund or suitable alternative flight.
Still have questions?
Call our London travel specialists on 0208 432 0732 or request a callback.