Refund & Cancellation Policy

At FlyBeep Travel UK, we understand that travel plans can change unexpectedly. This Refund & Cancellation Policy explains the rules and procedures governing ticket cancellations, date amendments, deposit holdings, and refund claims for all flight bookings made through our agency.

1. Overview & Airline Ticket Fare Rules

1.1. Governing Fare Rules: All airline tickets issued by FlyBeep are subject to the specific fare conditions and tariff rules established by the operating airline. FlyBeep acts as an accredited travel agent; we cannot override or alter an airline's contractual fare restrictions.

1.2. Non-Refundable Promotional Fares: Many heavily discounted consolidator fares, promotional seasonal specials, and economy basic tickets are strictly non-refundable and non-changeable once ticketed. If you cancel a non-refundable booking, the airline will not return the airfare. In select circumstances, unutilized government departure taxes may be reclaimed, subject to airline administrative deductions.

1.3. Flexible & Semi-Flexible Fares: If you anticipate needing to alter your travel dates, please inform your travel consultant prior to payment. We can quote flexible or semi-flexible ticket options that permit cancellations or date modifications for a carrier fee.

2. £30 Low Deposit Booking Conditions

2.1. Purpose of Deposit: The £30 per person holding deposit is paid to secure seats in our reservation systems and hold promotional fare levels before airline ticketing deadlines expire.

2.2. Deposit Non-Refundability: If a customer elects to cancel their booking, fails to pay the balance by the agreed due date, or chooses not to complete travel, the £30 deposit is strictly non-refundable. This covers non-recoverable GDS reservation costs and agency administrative overhead.

3. Airline-Initiated Cancellations & Significant Schedule Changes

3.1. Carrier Cancellations: If your flight is cancelled by the airline due to operational reasons, adverse weather, or technical disruptions, you are entitled under UK261 / EU261 aviation legislation to choose between:

• Re-routing to your final destination on the next available flight at no extra charge; or
• A full refund of the flight ticket price for all unutilized travel segments.

3.2. Major Schedule Retimings: Where an airline retimes a flight by more than 3 to 5 hours (depending on carrier conditions) and the alternative schedule is unsuitable, we will submit an involuntary refund request to the airline on your behalf without any FlyBeep administration fee.

4. Customer-Initiated Cancellations & Date Amendments

4.1. Date Changes: Where the airline fare rules permit date amendments, changes are subject to:

• The airline's published reissue / date-change penalty fee; plus
• Any difference in airfare and taxes if the original booking class is unavailable on the newly selected dates; plus
• A standard FlyBeep ticket reissue administration fee of £35 per passenger.

4.2. Voluntary Customer Cancellations: Where a ticket is refundable under airline rules, FlyBeep will process the cancellation and submit the refund application through the airline's official Billing and Settlement Plan (BSP). The refundable amount returned will equal the airline refund minus our standard processing fee of £35 per ticket.

5. Refund Processing Timelines & Method

5.1. Processing Window: Once FlyBeep submits your refund application, the operating airline must review and authorize the remittance. Major international airlines typically operate on an official settlement cycle of 4 to 5 weeks to reconcile funds. FlyBeep cannot expedite internal carrier audit queues.

5.2. Payment Remittance: Refunds can only be remitted back to the original method of payment (the specific credit card, debit card, or bank account used for the booking). In accordance with UK anti-money laundering regulations, under no circumstances will refunds be issued to third-party accounts or alternative payment cards.

6. How to Submit a Refund or Amendment Request

To request a date change, cancel a booking, or enquire about refund eligibility, please submit a written request quoting your 6-character airline reference (PNR) and booking details:

For urgent departures within 24 hours, please call our telephone desk immediately so an agent can intercept the booking before airline check-in closes.