Terms & Booking Conditions

These Booking Conditions govern all reservations, quotations, flight tickets, and travel arrangements arranged by FlyBeep Travel UK ("FlyBeep", "we", "us", or "our"), having its registered contact office at Office 6504, 58 Peregrine Road, Hainault, Ilford, Essex, United Kingdom, IG6 3SZ. By requesting a quotation, paying a deposit, or confirming a booking through our website, telephone desk, or electronic messaging channels, you ("the Customer", "Lead Passenger") agree on behalf of all persons named on the booking to be bound by these Terms and Conditions.

1. Booking Conditions & Acceptance

1.1. Agency Role: When FlyBeep books flight-only arrangements, we act as a booking agent on behalf of the operating airline or accredited consolidator. Your contract for the carriage of passengers and baggage is formed directly with the operating airline and is subject to that airline's Conditions of Carriage. Where package travel arrangements (such as flight plus hotel) are provided, FlyBeep provides ATOL protection in accordance with UK Civil Aviation Authority regulations.

1.2. Lead Passenger Authority: The person who completes the booking form or authorizes telephone/electronic payment is designated as the "Lead Passenger". The Lead Passenger warrants that they have the authority to act on behalf of all party members and accepts financial responsibility for all payments due under the reservation.

1.3. Contract Formation: A binding contract is finalized only when FlyBeep issues an official booking confirmation containing your reservation reference, and after receipt of cleared deposit or full payment.

2. Deposits, Fare Guarantees & Non-Refundable Tickets

2.1. £30 Low Deposit Scheme: Where eligible promotional fares permit, customers may reserve seats by paying a non-refundable holding deposit of £30 per passenger. This deposit enables FlyBeep to hold flight segments in the Global Distribution System (GDS) pending balance settlement.

2.2. Balance Due Dates: The remaining balance of the booking must be paid in full on or before the agreed balance due date communicated by your travel consultant (typically 4 to 6 weeks prior to departure, or as mandated by the airline's ticketing deadline). Failure to settle the balance by the specified deadline will result in automatic cancellation of the reservation by the airline and forfeiture of all deposit sums paid.

2.3. Fare Guarantees & Taxes: Airlines reserve the right to modify fuel surcharges, government departure taxes, or currency exchange adjustments prior to full ticket issuance. While FlyBeep strives to absorb minor fluctuations, tickets cannot be guaranteed against statutory airline tariff increases until the ticket has been fully issued and paid in full.

2.4. Promotional & Restrictive Fares: Many consolidated or discounted economy tariffs are completely non-refundable and non-changeable once issued by the carrier. Passengers requiring flexibility should request a flexible or semi-flexible fare prior to ticket confirmation.

3. Verification of Flight Details & Passenger Passport Names

3.1. Exact Passport Matching: All passenger first names, middle names, and surnames must be provided exactly as they appear in the machine-readable zone (MRZ) of their valid passport. Airlines strictly prohibit ticket transfers and will deny boarding if the name on the boarding pass does not match the travel document precisely.

3.2. Verification Responsibility: Upon receipt of your booking confirmation or itinerary receipt, the Lead Passenger must immediately inspect all passenger names, flight dates, flight numbers, departure hubs, and destination airports. Any discrepancies must be notified to FlyBeep within 4 hours of receipt to allow GDS corrections before airline ticketing locks.

3.3. Name Corrections: Most airlines treat name corrections after ticketing as a cancellation and rebooking, which may incur substantial carrier penalty fees or complete forfeiture of the ticket price. FlyBeep accepts no liability for boarding denials caused by incorrect names provided by the customer.

4. Passport, Visa & Health Requirements

4.1. 6-Month Passport Validity Rule: It is the passenger's sole responsibility to ensure that all travelers hold a valid machine-readable passport with at least six (6) months of validity remaining beyond the scheduled date of return to the United Kingdom, along with adequate blank visa pages.

4.2. Visas & Transit Permits: Passengers are entirely responsible for verifying and obtaining all required transit visas, tourist visas, electronic travel authorizations (e.g. US ESTA, Canada eTA), and return/onward tickets required by immigration authorities at destination and transit airports. FlyBeep accepts no responsibility or financial liability for passengers denied boarding or deportations arising from missing travel documentation.

4.3. Health & Vaccination Protocols: Passengers must ensure compliance with international vaccination protocols (e.g. Yellow Fever certificates for certain African destinations, malaria prophylaxis, or regional health requirements).

5. Schedule Changes, Cancellations & Refunds

5.1. Airline Schedule Adjustments: Airlines possess the legal right to adjust flight schedules, re-time departures, substitute aircraft types, or reroute flights due to operational constraints, weather conditions, or air traffic control directives. FlyBeep will notify passengers of significant schedule adjustments promptly upon receiving GDS notices.

5.2. Airline Cancellations & UK261 Rights: If an operating airline cancels a flight, passengers are entitled to rebooking on an alternative flight or a refund of the unused flight segments in accordance with UK261 / EU261 aviation regulations.

5.3. Customer Cancellations: If you elect to cancel a confirmed booking, refunds are strictly governed by the fare rules of the relevant airline. Where an airline allows a refund, FlyBeep will submit the refund application through the IATA Billing and Settlement Plan (BSP).

5.4. Refund Processing Window: Please note that airlines typically require a processing window of 4 to 5 weeks to review, reconcile, and remit refund funds back through GDS channels. FlyBeep applies a standard administrative processing fee of £35 per passenger for processing voluntary refunds and complex itinerary re-issues.

6. Baggage Allowance & Special Requests

6.1. Baggage Entitlement: Baggage allowances vary significantly by airline carrier, cabin class, and route. The specific checked and cabin baggage allowance for your reservation will be outlined on your flight quote and itinerary. Excess baggage charges imposed at airport check-in desks are the sole responsibility of the passenger.

6.2. Special Requests: Special requests (including seat selections, dietary meal requests, wheelchair assistance, or bassinet seats) are submitted to airlines as preferences and cannot be guaranteed by FlyBeep, as final seat and equipment assignments remain under the carrier's direct control.

7. Payment Security & Third-Party Card Policy

7.1. Secure Transactions: All electronic transactions are processed through encrypted, PCI DSS compliant merchant gateways utilizing 3D Secure 2.0 authentication.

7.2. Anti-Fraud Verification: To safeguard against unauthorized card usage, FlyBeep enforces a rigorous anti-fraud verification policy. Where a flight ticket is paid by a third party (a person not traveling on the itinerary), we require written cardholder authorization and copies of valid identification before tickets are released. FlyBeep reserves the right to cancel bookings without liability if anti-fraud security criteria are not satisfied.

7.3. Chargeback Policy: Any unjustified chargebacks or card disputes initiated for validly delivered bookings will be legally contested, and the customer will be held liable for all administrative and legal fees incurred in recovering funds.